Agroskyy International
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Cancellation Policy

Orders cannot be cancelled once packed for delivery. In case of unexpected delays, a refund will be provided, if applicable.

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Shipping & Delivery Policy

Effective Date: 01-06-2025
Last Updated: 01-06-2025

At Agroskyy International, we are committed to delivering your groceries and fresh produce in the fastest and safest way possible. This Shipping & Delivery Policy outlines how we process, dispatch, and deliver your orders.

1. Delivery Coverage

We currently deliver to selected pin codes across [Insert City/Region/Country]. You can check the availability of delivery to your location by entering your area pin code during checkout.

We are continuously expanding our delivery zones to reach more customers.

2. Delivery Timelines

  • Same-Day Delivery: Orders placed before [cutoff time, e.g., 6:00 PM] are eligible for same-day delivery in selected zones.

  • Next-Day Delivery: Orders placed after the cutoff time will be delivered on the next day or as per the selected delivery slot.

  • Scheduled Delivery: Customers can choose a preferred time slot during checkout (subject to availability).

Delivery time may vary depending on item availability, weather, traffic, or operational challenges.

3. Order Processing & Dispatch

  • Orders are processed immediately after confirmation.

  • Once processed, a confirmation message with the delivery slot and tracking (if available) will be sent via SMS/email.

  • Orders are packed hygienically to ensure freshness and quality.

4. Delivery Charges

  • Free Delivery: On orders above ₹[insert threshold, e.g., 499].

  • Standard Delivery Fee: ₹[insert amount, e.g., 30] on orders below the free delivery threshold.

  • Express Delivery Fee (if applicable): ₹[insert fee] for ultra-fast delivery.

Delivery charges are displayed during checkout before you make the payment.

5. Delivery Partners

We work with a trusted network of delivery agents and logistics partners who are trained to handle perishable and non-perishable goods with care.

6. Missed Deliveries & Redelivery

If you are unavailable at the time of delivery:

  • Our delivery partner will attempt to contact you.

  • If the delivery is unsuccessful, a second attempt may be made on the same day or the next.

  • If delivery continues to fail, your order may be canceled, and applicable cancellation or delivery charges may apply.

7. Order Tracking

Real-time tracking is available for selected orders via your account dashboard or SMS/email link. If tracking is not available, updates will be communicated directly through SMS or WhatsApp.

8. Perishable Items Disclaimer

For fresh vegetables, fruits, and dairy:

  • We recommend someone be available at the delivery location to receive and refrigerate perishables promptly.

  • Agroskyy is not responsible for product spoilage due to delayed receipt by the customer.

9. Contactless Delivery

For your safety, we offer contactless delivery. Our agents will leave the package at your doorstep and notify you via call or message.

10. Delivery Delays

While we aim for timely deliveries, certain factors like heavy rains, traffic restrictions, or high-demand periods may lead to delays. We will inform you proactively in such cases.

11. Customer Support

For any delivery-related queries or issues, please contact our support team:
Phone: 9482611259
Email: support@agroskyy.com
Live Chat: Available in-app or on website (Mon–Sun, 10 AM to 6 PM)

12. Changes to Shipping Policy

We reserve the right to update or change this policy at any time. Changes will be posted on this page with the updated date.