Agroskyy International | Refund & Cancellation
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Cancellation Policy

Orders cannot be cancelled once packed for delivery. In case of unexpected delays, a refund will be provided, if applicable.

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Refund & Cancellation Policy

Effective Date: 01-06-2025
Last Updated: 01-06-2025

At Agroskyy International, we prioritize customer satisfaction by ensuring prompt deliveries, high-quality groceries, and a fair return and refund experience. This Refund & Cancellation Policy explains the terms applicable to cancellations, returns, and refunds on our platform.

1. Order Cancellation

a. Cancellation by Customer

  • Before Dispatch: You may cancel your order (fully or partially) from the “My Orders” section or by contacting customer care before it is packed or dispatched.

  • After Dispatch: Once the order is out for delivery, cancellations are not permitted.

b. Cancellation by Agroskyy

We may cancel an order due to:

  • Product unavailability or stockouts

  • Delivery not serviceable at your location

  • Payment issues or failed transactions

  • Fraud detection or technical error

In such cases, the full amount (if prepaid) will be refunded within 3–7 working days to your original payment method.

2. Return Policy

As we deal in fresh and perishable goods, our return policy is strict but fair:

a. Eligible Returns

Returns are only accepted in the following cases:

  • Damaged or spoiled fruits/vegetables

  • Wrong item delivered

  • Quantity/weight discrepancy

  • Expired packaged product (on delivery)

b. Return Conditions

  • You must raise the return request within 24 hours of delivery.

  • You must share clear images or videos of the product as proof.

  • Items must be unused, unwashed, and in original packaging (for packaged goods).

  • Our delivery executive or support team may conduct a verification before approval.

c. Non-Returnable Items

  • Fresh produce once accepted at delivery

  • Items damaged due to improper handling after delivery

  • Any item reported beyond 24 hours of delivery

3. Refund Process

a. For Canceled Orders

  • Prepaid Orders: Full refund to original payment source (UPI, card, wallet) within 3–7 business days

  • Cash on Delivery (COD): No charges, as no payment is collected

b. For Returned Items

  • Refund will be processed only after verification by our team or delivery agent.

  • Approved refunds will be credited within 5–7 working days to your original payment method or as store credit, based on your preference.

4. Replacement Policy

In case of incorrect or damaged delivery, we may offer:

  • Free replacement (subject to stock availability)

  • Refund if replacement is not feasible

5. Disputes & Escalations

If you are dissatisfied with a resolution, you may escalate the issue to our Grievance Officer via: